Shipping policy

ORDER PROCESSING & DELIVERY TIME

Processing Time:

  • Normal Processing Time: Orders are typically processed within 1–3 business days (Monday–Friday).
  • Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed within 3 business days.

Delivery Time:
Total delivery time = Processing Time + Shipping Time

  • Estimated shipping time varies based on destination. Delays may occur due to customs clearance, high order volumes, or local postal service disruptions.
  • Peak Season Delays: During peak shopping seasons (e.g., Black Friday, Cyber Monday, Christmas, New Year, Valentine's Day, and other major holidays), delivery times may be extended due to high order volumes. We appreciate your patience.

SHIPPING COSTS & FREE SHIPPING POLICY

Standard Shipping Costs:

  • Free Standard Shipping on orders over US$50.00.
  • For orders below $50.00:
    • US/UK/CA/AU: $5.99
    • Other Countries: $7.99

SHIPPING COUNTRIES & ESTIMATED DELIVERY TIME

We offer worldwide delivery to door. The estimated shipping time before delivery will be about 7–20 days.

Shipping Method: Air Shipping

Shipping countries & timelines:

  • US: 7–15 Workdays
  • CA/AU/UK: 10–20 Workdays
  • Germany/France/Italy/Spain/Netherlands: 12–20 Workdays
  • Other countries: 15–25 Workdays

SHIPMENT TRACKING

Once your purchase has shipped, you will receive a shipping confirmation email with tracking details. You can track your order by visiting our Track Your Order page.

CUSTOMS DUTIES & TAXES

In most cases, customs duties are covered. However, customs policies vary by country, and in rare cases additional charges may apply. These charges are the customer's responsibility. We recommend checking your local customs regulations before ordering.

ADDRESS ACCURACY & FAILED DELIVERY POLICY

Customers must ensure that the provided shipping information (name, address, phone number, etc.) is accurate and complete.

If an order fails to be delivered due to incorrect or insufficient shipping details provided by the customer, we cannot process a replacement for the order and reserve the right to refuse a refund. Please double-check your shipping details before completing the order.

CONTACT US

If you have any questions, please feel free to contact us at:
Email: support@purekeycap.com